Customer Support Executives provide information related to products/services and resolve queries or problems that our customer accounts might face with accuracy and efficiency. In short, CSRs are responsible to ensure satisfaction of clients. They help customers, talk to clients pateiently and passionately. They put themselves in their customer's shoes and advocate for them when necessary. At Webpulse, Customer Support Executives are also responsible to sell add-on services to client, upgrade their service package, ensure renewals of our services.

1 Year Training-cum-Internship Program at Webpulse

If you are passionate about making your career as Customer Support Executive, you can join our 1 year Training cum Internship program. We give complete Customer Service Skills Training  where we teach Mastering in Conversation, Acquire listening skills, learn how handle irate customers, different ways of handling different moods of customers, Training on product/services, What is website, admin panel of website, how it works, SEO parameters and much more.

Key Responsibility Areas

• Responsibilities
• Manage large amounts of incoming calls
• Generate sales leads
• Upgrade packages
• Sell add-on services
• Ensure renewal of services
• Get reviews/testimonials, referrals
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
• ResolutionKeep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Eligibility

Diploma in Computer Science, BCA, B.Sc (IT), B.Tech (CS), MCA, M.Tech (CS)

Should have good spoken and written communication skills.