Customer Support Executives provide information related to products/services and resolve queries or problems that our customer accounts might face with accuracy and efficiency. In short, CSRs are responsible to ensure satisfaction of clients. They help customers, talk to clients pateiently and passionately. They put themselves in their customer's shoes and advocate for them when necessary. At Webpulse, Customer Support Executives are also responsible to sell add-on services to client, upgrade their service package, ensure renewals of our services.
If you are passionate about making your career as Customer Support Executive, you can join our 1 year Training cum Internship program. We give complete Customer Service Skills Training where we teach Mastering in Conversation, Acquire listening skills, learn how handle irate customers, different ways of handling different moods of customers, Training on product/services, What is website, admin panel of website, how it works, SEO parameters and much more.
Diploma in Computer Science, BCA, B.Sc (IT), B.Tech (CS), MCA, M.Tech (CS)
Should have good spoken and written communication skills.